TMC OS

Run every TMC workflow from one hub.

Atlas is the operating system for independent TMCs. It connects clients, queues, ticketing, duty of care, reporting, integrations, payment visibility, and service workflows in one infrastructure layer, so teams can modernize operations without giving up independence.

Atlas TMC OS dashboard showing urgent tickets, booking actions, queue status, and duty of care operations
Pain Points

Three reasons TMC operators start an Atlas conversation.

Pain 01

Operations don't scale

Every new client means more agent hours, more manual reporting, and more margin compression. Growth creates operational drag instead of leverage.

Atlas module
OpsHub + Reports

One connected surface for client CRM, booking pipeline, agent queues, and branded analytics eliminates weekend spreadsheet assembly.

Pain 02

Agents toggle between six screens

GDS terminals, CRM tabs, email inboxes, spreadsheets, duty of care PDFs, and supplier portals. Every booking requires context-switching across disconnected tools.

Atlas module
Inbox + FlowConnect

Unified ticketing with SLA enforcement and an integration fabric connecting GDS, suppliers, finance, HR, and SSO into one workflow.

Pain 03

Duty of care is a bolt-on PDF

Real-time traveler visibility doesn't exist. Incidents are discovered after the client complains. Risk management is reactive, not operational.

Atlas module
DutyView

Real-time traveler tracking with every incident surfaced proactively. Connected to every booking, not buried in a static report.

Module Map

Five modules, one connected operating surface.

Each module solves a specific operational pain. Together, they replace the duct tape holding your TMC infrastructure together: service queues, supplier connections, traveler visibility, reporting, and financial handoffs.

Module 01

OpsHub

Client CRM, booking pipeline, and agent queues in one connected surface. Everything visible, everything linked.

  • Client profiles, travel policies, and booking history in one view
  • Agent queue management with workload visibility
  • Booking pipeline from request through to confirmation
Module 02

Inbox

Unified ticketing with SLA enforcement across every channel. No request lost. No breach discovered after the client complains.

  • Multi-channel request capture: email, chat, phone, portal
  • SLA timers with escalation rules and breach alerts
  • Full audit trail from request to resolution
Module 03

FlowConnect

GDS, suppliers, finance, HR, SSO, payment data, CRM, and reporting. One connected fabric that replaces duct-taped operations.

  • Pre-built connectors for major GDS and supplier systems
  • Finance and HR system integration for reconciliation
  • SSO and identity management across the TMC stack
Module 04

DutyView

Real-time traveler tracking with incidents surfaced proactively. Duty of care becomes an operational workflow, not a static report.

  • Live traveler location and itinerary tracking
  • Incident alerting connected to booking and client data
  • Risk dashboard for client reporting and compliance
Competitive Position

Replace the duct tape without losing your independence

Atlas modernizes your TMC infrastructure without taking your clients, your brand, or your independence. One operating system replaces the patchwork of legacy terminals, homegrown CRM, and spreadsheet ops.

Connected Ops

Functional but disconnected is no longer enough.

Legacy GDS terminals handle bookings but leave everything else in spreadsheets, email, and manual handoffs. Atlas connects every operational surface so agents stop toggling and start delivering.

Explore modules
OpsHub activeClient CRM, pipeline, and queues in one surface
Live
Inbox SLA trackingZero breaches discovered after client complaint
0 breach
Reports connectedBranded analytics linked to every booking
Auto
5Connected modules
1Operating surface
24/7Visibility
Atlas Capabilities

What sits inside the operating system.

Six capabilities turn disconnected TMC tools into one infrastructure layer: workspace, ticketing, integration, duty of care, analytics, payment visibility, and deployment.

Unified agent workspace

OpsHub

Client CRM, booking pipeline, and agent queues in one connected surface. Every client relationship, every open request, and every team workload visible without switching screens.

SLA-enforced ticketing

Inbox

Unified ticketing across every channel with SLA timers, escalation rules, and breach alerts. No request lost or forgotten.

Integration fabric

FlowConnect

GDS, suppliers, finance, HR, SSO, payment status, CRM, and reporting connected through one fabric. The layer that replaces the duct tape.

Real-time duty of care

DutyView

Live traveler tracking with incident surfacing connected to every booking. Operational risk management, not a bolt-on PDF report.

Client-ready analytics

Reports

Branded reporting connected to every booking. No more weekend spreadsheet assembly. Deliver client insights that look as professional as the service behind them.

Atlas Modules

Walk through the five modules that connect your TMC.

Each module handles a distinct operational surface. Together, they form one connected hub that scales with your business instead of against it.

5 connected modules One operating surface Layer-by-layer deployment TMC independence preserved
Client CRM, booking pipeline, and agent queues in one connected surface. Everything connected, everything visible. The foundation of Atlas.
Modern architectural infrastructure with strong geometric lines and warm sunlight