Operate: For TMCs & Operators

Modernize the right part of the stack first.

FCG advisory helps TMCs choose, sequence, and deploy the right infrastructure: Atlas, phased modules, data quality, payment workflows, AI booking, reporting, or Whitelabel. Start with the highest-value gap, then expand with confidence.

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Trusted by travel operators across APAC

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Where TMCs Start

Three triggers that start an advisory conversation.

Path 01

Margin pressure

Revenue grows but profit doesn't. Operational cost per booking is too high. Manual service, payment reconciliation, supplier switching, and reporting work are eating the margin the TMC thought growth would create.

Recommended
Operational audit + Atlas phased deployment

Map where the operation loses time and money, then deploy the modules that fix the highest-cost gaps first.

Path 02

Client loss or near-loss

A corporate client leaves for a competitor with better reporting, self-service, or duty of care. Or a key prospect chooses someone else in a pitch.

Recommended
Competitive positioning review + capability gap analysis

Identify what the TMC is missing relative to digitally-native competitors and build a plan to close the gap.

Path 03

Platform frustration

SAP is too expensive, too rigid, or requires too much IT overhead. The GDS terminal workflow hasn't changed in a decade.

Recommended
Stack assessment + migration planning

Evaluate the current technology stack, identify what to keep, what to replace, and design a migration path that doesn't disrupt the business.

How We Engage

Four engagement types, mapped to where you are.

Every TMC is at a different stage. The engagement model matches the TMC's readiness, not a one-size-fits-all playbook.

Assess

Operational Audit

Map current tools, workflows, pain points, supplier flows, payment handoffs, data quality, reporting, and margin structure. Identify where the operation loses time and money. Output: a clear picture of what's working, what isn't, and what to fix first.

  • Current-state workflow mapping
  • Cost-per-booking analysis
  • Technology gap assessment
Plan

Deployment Strategy

Design the right deployment: full Atlas, phased rollout, single module, API access, AI Mapping, payment workflows, or Whitelabel. Match the plan to the TMC's size, market, client mix, and risk tolerance.

  • Phased vs. full deployment recommendation
  • Module sequencing by pain priority
  • Risk assessment and mitigation plan
Execute

Implementation Support

Hands-on support through configuration, data migration, payment setup, reporting design, agent training, and go-live. FCG works alongside the TMC team.

  • Configuration and data migration
  • Agent training and change management
  • Go-live support and stabilization
Grow

Ongoing Advisory

Post-deployment optimization. Quarterly reviews. Expansion planning. The advisory relationship continues as the TMC grows.

  • Quarterly performance reviews
  • Module expansion planning
  • Client portfolio growth strategy
THE ADVISORY DIFFERENCE

We don't sell software to TMCs that need strategy first.

Most TMC owners know their tools are outdated. What they don't know is where to start, what to prioritize, and how to modernize booking, data, payments, reporting, and service workflows without disrupting the business they built. That's what advisory solves.

Independence preserved

We do not compete with TMCs or take their clients. We modernize the infrastructure underneath while the TMC keeps everything that makes it valuable.

Layer-by-layer

Start with one module, one office, or one corporate account. The deployment expands as confidence builds.

4 FCG locations

Hong Kong · Malaysia · Shenzhen · London. FCG has people in the markets where TMCs operate.

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ENGAGEMENT

From first conversation to operational lift.

Every TMC engagement starts with a conversation about what works, what does not, and what matters most. The advisory team maps the path from there.

3-6 month cycle 2-3 stakeholders Phased deployment
Understand the TMC's business, pain points, client mix, and growth plans.
Business discovery meeting with documents

Discovery

Understand the TMC's business model, pain points, client portfolio, competitive position, and growth ambitions before recommending anything.

Business and pain point mapping Week 1
Stakeholder alignment Owner + Ops